Phoenix On Demand respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect

When you submit a request, contact us, or use our services, we may collect:

• Name
• Mobile number
• Email address
• Location or city
• Product or service requirement details
• Uploaded photos or documents
• Reference product links
• Communication details shared by customer or agent

How We Use Your Information

We use your information to:

• Understand and process your product or service requirement
• Contact you about pricing, availability, delivery, or support
• Share your requirement with our office team, agents, vendors, or service partners where needed
• Maintain request records in our admin system
• Improve our services and customer support
• Prevent misuse, fraud, or unauthorized requests

Agent Submitted Information

If an agent submits a requirement on behalf of a customer, the agent is responsible for sharing accurate customer details and confirming that the customer has agreed to be contacted by Phoenix On Demand or its team.

Sharing of Information

We do not sell your personal information.

We may share necessary details with:

• Phoenix On Demand office team
• Phoenix Fire Mart team
• Authorized agents or staff
• Vendors, suppliers, or service partners
• Delivery or logistics partners
• Payment or technical service providers, if required

This sharing is done only for processing your request, quotation, order, delivery, service, or support.

Data Storage

Your submitted information may be stored in our website admin system, email records, CRM, or related business systems. We keep this information only as long as required for business, legal, service, accounting, or support purposes.

Cookies and Website Data

Our website may use cookies or basic analytics tools to improve website performance, security, and user experience. You can control cookies through your browser settings.

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, so users should avoid sharing highly sensitive information unless necessary.

User Rights

You may contact us to request correction, update, or deletion of your personal information, subject to business, legal, accounting, and operational requirements.

Third-Party Links

Our website may contain links to other websites, product pages, vendor pages, or payment services. We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our services are intended for business and general customer requirements. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. Updated policy content will be posted on this page.

Contact Us

For privacy-related questions or requests, contact us at:

Email: admin@ondemand.phoenixfiremart.com

By using Phoenix On Demand or submitting a request through our website, you agree to this Privacy Policy.